Bookings are subject to the following terms and conditions as agreed to at the time of booking.

*Covid-19 updates July 2021* Here at Boutique Stays we want to be as fair and transparent as possible to our lovely guests

Please now make sure you have adequate Travel Insurance covering Covid 19 as our normal cancellation policies are back in place. If you have any symptoms then you must alert Boutique Stays urgently and follow government guidance. If your stay can be resold then you will only be offered the amount received from the last minute booking which may have had to be discounted.

If anyone needs to alter a booking because of restrictions by the Government meaning movement is not possible, then this will be honoured and re arranged to another comparable date up to 12 months from the original booking date but rates may alter. If further clarity is required then please do contact Rachel direct at [email protected]

• A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

• A payment of £100 is pre-authorised at check-in and is payable only if any damage occurs or extra cleaning is required.

• The balance must be paid so as to arrive no later than 14 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.

• All cancellations must be immediately notified by email. If you cancel your holiday more than 14 days before it is due to start then your deposit will be forfeit. If you cancel less than 14 days prior to the holiday then the full balance remains due and is not refundable.
• We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

• The number of persons using the accommodation at any time must not exceed 2 and only those people listed on the booking form can occupy the apartment. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
• Bookings cannot be accepted from persons under eighteen years of age.

• We (the owner) reserve the right to refuse a booking without giving any reason.

• We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes.

• Tenancies normally commence at 3.00pm unless otherwise agreed and guests are required to vacate the apartment by 11.00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

• Pets or smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you.

• Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.The security deposit will be returned within 10 days of the end of your holiday less the cost of damage/breakages.

• Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

• Please remember to lock the doors and close the windows when you leave your property unoccupied.

• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.

• The client may in no circumstance re-let or sublet the property, even free of charge.

• The internet connection is available (at no extra cost) subject to technical availability.

• The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.

• All inventory must remain in the property it was in at arrival and not be taken to another property.

• No children are allowed in the property unless agreed by the Owner.

• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

• Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

• We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

• These properties are privately owned. We expect all guests to enjoy the facilities and treat the properties with the same respect that they would with their own house.